Effective date: 3 October 2026
Payments for RobloxCraft AI are processed by Paddle.com, our Merchant of Record. Paddle issues refunds according to this policy and handles all payment questions.
You can get a full refund within 14 days of a purchase if you have used no more than 20% of the credits from that purchase:
After a refund, the unspent credits from that purchase are removed from your account, and a refunded subscription is cancelled.
You can cancel at any time on the Pricing page ("Manage subscription") or through the link in your Paddle receipt. After cancelling, your plan stays active until the end of the paid period, and you will not be charged again. Cancelling on its own does not refund the current period; use the 14-day refund above if it applies.
If a generation fails because of an error on our side, its credits are returned to your balance automatically. You do not need to request this.
We may refuse a refund in cases of abuse, such as repeated purchases and refunds or using most of the credits before asking for a refund. Accounts closed for breaking the Terms of Service are not eligible. This does not affect your rights under consumer protection law where you live.
Write to [SUPPORT_EMAIL] from the email address of your account and include the order number from your Paddle receipt, or contact Paddle directly at paddle.net. Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.